BIOMETRICS ELIZABETH BAKER FACE THE FUTURE Airports are pushing the boundaries of biometrics to increase border security, futureproof operations and maximize airport capacity – all while working to improve the passenger experience ccording to the latest IATA Global Passenger Survey, 46% of passengers used biometrics at airports in 2023 – an increase from 34% in 2022. Of those who used biometric identification during their travels, 46% reported an 85% satisfaction rate. Additionally, 75% of passengers now prefer using biometric data over passports or boarding passes, a notable rise from 46% in IATA’s 2019 survey. (For more on passenger acceptance of biometrics, see Face of change , page 72.) The reason behind such acceptance is clear. To airports and passengers alike, biometrics offers a host of advantages, including better operational efficiency, reduced queues and more relaxed dwell time. These benefits free up terminal resources to develop the passenger experience with other A vital and profitable services, such as more destinations, F&B outlets and lounge areas. Airport security benefits too. As John Mears, vice president and tech fellow at Leidos, points out, “The systems are provably more accurate and they don’t get tired. Touchless, automated biometric systems are more hygienic and enhance safety for both travelers and airport workers operating in a more connected world of rapidly mutating pathogens.” Updating key airport services such as border control by integrating biometrics also opens up a whole new world of possibilities when it comes to artificial intelligence. Advanced AI and machine learning algorithms can support threat detection, helping airports proactively identify and mitigate potential security threats. 48 Passenger Terminal World SEPTEMBER 2024 www.PassengerTerminalToday.com
Passenger Terminal World Passenger Terminal World September 2024 Issue: Page 48
