Passenger Terminal World - Passenger Terminal World January 2026
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2025-12-06 10:28:15
Via Guide explains how to transform passenger flow management using its Smart Queue Control system
Managing passenger flow is no longer a matter of simply keeping people moving – it’s about transforming queues into intelligent, responsive systems that enhance operational efficiency and elevate the passenger experience. Via Guide, a specialist in passenger flow management, is at the forefront of this transformation with its Smart Queue Control (SQC) system – a digital twin solution that redefines queue management at security, immigration and any other checkpoints.
Digital twin
A queue is not just a line – it is an integral part of the core process. As airports adopt new technologies such as CT scanners to increase throughput, static queues and manual interventions are becoming outdated and can no longer manage today’s passenger demand. The result is a growing need for systems that can adapt dynamically, balancing passenger loads across available resources while minimizing waiting times and making optimal use of space and scanning machines.
Via Guide’s Smart Queue Control addresses this challenge with a digital twin of the entire passenger flow process. This virtual model mirrors the physical layout of the queue, integrates real-time data from sensors, and reflects the real-time status of available resources such as open lanes. It enables operators to simulate future scenarios based on forecast passenger volumes, allowing for proactive planning rather than reactive crowd control.
The ability to simulate and replay passenger flow scenarios is a key strength of the system. Airport operators can test different queue configurations and staffing strategies before implementing them, ensuring that decisions are data driven and aligned with key performance indicators such as throughput, waiting time and spatial efficiency. Whether the objective is to reduce waiting times, improve passenger experience or increase processing capacity, SQC provides the tools to achieve it.
This approach transforms queues from static holding areas into dynamic highways that distribute passengers intelligently based on real-time availability of resources. The result is a smoother, more predictable flow that benefits passengers and airport staff alike.
Implementation approach
Via Guide’s implementation strategy begins with a detailed analysis of the airport’s requirements. Based on this, tailored passenger flow concepts are developed and optimized. Once a solution is selected, physical infrastructure – such as belt posts and partitions – is installed to stabilize the flow. In parallel, the digital layer is deployed, integrating real-time sensor data into the SQC platform. The final step includes change management, staff training and documentation to ensure a seamless transition.
The technical foundation of the system is robust. It relies on high-resolution, real-time sensor data to calculate the ideal queue configuration every second. Interfaces to sensor networks, planning tools and secure authentication and authorization (single sign-on) ensure seamless integration into existing airport IT environments, and the highest levels of security. The solution is available both on-premises and in the cloud, offering flexibility to suit a wide range of operational needs.
Behind the technology is a team of experts who understand the complexities of airport operations. Gursharn Singh Ladher, a consultant at Via Guide, has worked on studies exploring how emerging technologies can reshape security operations at major hubs such as Amsterdam Airport Schiphol. He plays a pivotal role in designing passenger flow concepts based on customer-specific KPIs, and his experience ensures that each implementation is not only technically sound but also operationally fit and effective.
As airports continue to evolve, the need for intelligent, adaptive queue management will only increase. Via Guide’s Smart Queue Control offers a forward-thinking solution that turns static queues into dynamic, responsive systems. By embracing digital twins, real-time visualization and model-driven simulation, airports can move from managing queues to mastering them, delivering smoother journeys for passengers and more efficient operations for all stakeholders.
VIA GUIDE PROVIDES BOTH ANALOG AND DIGITAL PASSENGER FLOW SOLUTIONS
https://www.viaguide.com/en/smart-guidance/overview
Via Guide
To find out more, scan the QR code or visit www.viaguide.com/en/smart-guidance/overview
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